Using the Towelmate is super easy. Just place the towels in the easy - load channel and the retainer will keep them in place. When you need a towel, simply pull it gently from the dispenser, and the 'Perfect Pull Rod' will give you one towel at a time. For installation, you don't need any tools. You can set it up in existing cabinets right in the field. As for maintenance, it's pretty low - key. Just check the dispenser regularly to make sure the towels are feeding properly. If it gets dirty, you can wipe it down with a mild cleaner. Remember, since it's made of recycled stainless steel, avoid using abrasive materials that could scratch the surface.